Import Services

Import Services provides value added service to "K" Line America's import customers. We are staffed with highly trained representatives who understand "K" Line America's import markets and who can provide accounts with the personal touch they desire.

Import Customer Service is available to assist with any import question. We provide customers with arrival information, cargo tracing, in bond details and coordinate expedited service requests with our National Transportation Group. We have resources to assist with problem resolution including access to terminal systems and our Intermodal Management System. Customer Service is staffed Monday through Friday from 8:00 AM until 9:00 PM (ET).

Our West Coast Import Team is responsible for many of the inbound functions for the ports of Long Beach, Los Angeles, Oakland, Seattle, Tacoma and Portland. This team works closely with the inbound logistics and transportation departments located in our West Coast discharge port offices. Daily tasks include coordinating changes in destinations and customs clearance points with our terminals and inbound staff, last free day notification to customers, T&E processing and TASCO import functions. The team is staffed Monday through Friday from 11:00 AM until 9:00 PM (ET) to accommodate our West Coast customers and the port offices hours of operation.

The Import Documentation Team is responsible for the review and edit of our inbound vessel manifests. Each bill of lading is reviewed for customs clear point exceptions, accuracy of port codes and clear description of goods. Customer codes are applied to consignee and notify parties. Once the manifest review is complete, the vessel file is transmitted via EDI to U.S. Customs. This group then generates arrival notices with a large volume of notifications now sent electronically by e-mail or fax.

Export Services provides additional benefit to our customers by having the Regional Teams handle only export calls. This will enable us to provide the customer with more personalized service. These smaller teams will stay focused on our core responsibilities of answering the incoming calls, taking bookings, releasing bills of lading,  and resolving problems.

In addition to providing more personalized service, Export Services is improving the quality of bills of lading. This is achieved with functional teams that focus on individual representative's and coordinator's talents and skills. The Regional Teams handle all of the incoming calls to eliminate the phone calls and problems that can disrupt the focus of the representatives and coordinators who are creating the bills of lading.  Our goal is to minimize the amount of incoming problem calls by producing a perfect document the first time!