Claims Procedure for Loss or Damage to Cargo Loaded on
PCC (Car Carrier / RoRo) Vessels

Claims Procedures for Boats, High and Heavy Equipment, Vehicles including Personally Owned Vehicles, and General Cargo moving on a Pure Car Carrier Vessel.

With the provision of all required documents and proof, "K" Line America, Inc., on behalf of Kawasaki Kisen Kaisha (“K” Line), will promptly assist our customers with claims for loss or damage to customer's goods while in transit or in “K” Line's care and custody. To ensure quick and proper handling of claims for loss or damage, please use the following checklist of procedures.

Upon determining that a potential claim exists, the shipper, consignee, or cargo owner should notify their insurer immediately.

In cases when it is evident that a serious shortage and or damage exits the Port Terminal along with the Carrier's local office should be notified immediately. Notification may also be sent to the Claims Department of the National Operations Service Center in Richmond , Virginia within 24 hours.

To notify the "K" Line America Inc., National Operations Service Center call (804) 560-2807 or fax the information to 1-800 305-2295. Notification can also be emailed by selecting here or sent via overnight services to:

"K" Line America, Inc.
Attn: Claims Department
8730 Stony Point Parkway, Suite 400
Richmond, VA 23235

The cargo interests insurers may also wish to have an independent survey performed. Each survey is for the benefit of the ordering party only.

The cargo interest (owner) should file a written preliminary notice of claim with the Carrier within 24 hours after receipt of the car or when the car should have been delivered. The notice should include the vessel, voyage, bill of lading, vehicle identification number (VIN), type of loss, and estimated amount of the loss.

If the claim is not covered by insurance, an official claim should be filed as soon as possible with the carrier once the amount of the loss is determined, but no later than nine months from date of discharge from the vessel.

The following are documents required for supporting a claim:

• A statement of the claim outlining the claimed amount.
• A copy of the original bill of lading.
• Proof of Loss (notating that loss or damage did not previously exist at port of loading, including pictures)
• Copies of the commercial invoice (from supplier or purchase)
• Copies of the packing list or Dock Receipt
• A copy of the origin inspection report or survey if applicable.
• A copy of the destination inspection report or survey if applicable.
• Repair Invoice
• Subrogation Receipt (or Power of Attorney if not the cargo owner)

It is the responsibility of the cargo interest (owner) to take whatever steps necessary to mitigate the loss. When all documentation is collected and completed, please mail it to the following address:

"K" Line America, Inc.
Attn: Claims Department
8730 Stony Point Parkway, Suite 400
Richmond, VA 23235

Receipt of this document is not an admission of liability and is made without prejudice to any defenses available to the carrier under the contract of carriage and applicable law, none of which is to be regarded as waived.