Cargo Claims and Damage Prevention
Cargo Claims Procedures: Container
- Upon determining that cargo damage or a shortage has occurred, the cargo interest should notify
their insurer immediately.
- Regardless of #1 above, the local “K” Line America office must be notified immediately for
damages greater than $2000. If at all possible, devanning the container should cease immediately upon
discovery of cargo damage or a shortage. KAM reserves the right to call for an independent survey,
although the cargo insurer/underwriter may also call for an independent survey. The survey
ordered by KAM is strictly for KAM’s internal use only. The Claims department will
answer any questions regarding this policy.
- If it chooses to do so, the cargo interest should file a preliminary notice of claim with KAM within
three (3) business days after discovery of damage to the cargo. The notice should include the vessel
& voyage #, bill of lading #, container #, type of loss (wet damage, crushed, etc.), and estimated
amount of loss.
- Claims must be filed in writing to the address above (c/o: Claims Department), and must
be received by KAM no later than nine (9) months from date of cargo receipt. If submitted
claims have not been acknowledged by the Claims department within 30 (thirty) days, please contact
the department immediately at the either the phone # listed above or at (804) 560-2807 or 4216. Please
fax copies of the original claim, with supporting documentation, to the 800 fax # listed above.
- The following documents must be submitted to KAM before a claim will receive
- A written, formal statement of the claim, outlining the claim amount.
- A copy of the original bill of lading.
- Copies of the commercial invoice & packing list.
- Copies of the claimants survey (if applicable).
- Truckers Delivery Receipt noting seal number and exceptions, if any.
- All receiving reports/ tallies noting exceptions and type of damage. In case of a cargo
shortage, the tally should indicate the container # and seal #, especially if the seal
differs from the original. The tally should also indicate the shortage by packing # as well
as style and size in cases of mixed shipments.
- Photos of damaged cargo and the container if it is damaged as well. Digital pictures are
acceptable & should be forwarded via e-mail to the Claims department mailbox. Click
here to email the "K" Line
America Claims Department. Please submit photos in a JPEG format for easy transmission.
- A certificate of destruction or statement signed by a corporate officer stating that cargo
has been either disposed of or destroyed is required for unsalvageable cargo. Any salvage
proceeds realized should be deducted from the gross claim amount.
- A Packing Certificate or evidence of container stuffing for shortage claims.
- It is the responsibility of the cargo interest to take all necessary steps to mitigate the